Job: Claims Service Adjuster

Jobing Description

Description:
- Claims Service Adjuster (111002)

Job Description

Claims Service Adjuster(

Job Number:
111002)

USA-OK-Oklahoma City Area-Oklahoma City

Work Locations
:
Oklahoma MSC (535A)
3100 Quail Springs Pkwy
Oklahoma City, 73134

Description

CLAIMS SERVICE ADJUSTERS

AAA is an award-winning employer with over 100 years experience promoting safe and responsible transportation. Our products include Auto and Homeowners Insurance, Travel, and our Emergency Roadside Service. Because of our growth and expansion, our Oklahoma City Claims Center is in need of energetic professionals to join our dynamic team of Claim Service Adjusters

RESPONSIBILITIES:

* Opens claims and obtains required information from insured, claimant, and other involved parties
* Investigates, evaluates, negotiates and settles auto damage claims
* Adjusts to conclusion low complexity claims without injury exposures
* Prepares and handles subrogation demands on non-disputed liability claims
* Explains policy language, provides coverage information and advises insured as to proper course of action (follow-up, status calls, touch base with the customer)
* Investigates, recognizes higher exposures and assigns claims above settlement authority to higher level of expertise
* Complies with all Department of Insurance regulations (multiple states) and statutory requirements; correspondence: forms and liability time frame, payments

Qualifications

KNOWLEDGE & SKILLS:

* Ability to communicate effectively over the telephone using active listening skills
* Good decision making, analytical, problem-solving, negotiation and organizational skills
* Basic math and computer skills
* Strong oral and written communication skills
* Ability to function in a team and claims center environment
* Good command of the English language
* Ability to type 30 wpm
* Strong customer service skills
* Ability to attend training classes and meetings
* Some travel may be required
* May require Adjuster's license-state specific

REQUIRED QUALIFICATIONS:

* 4 year college degree or 1 - 2 years claims or insurance experience
* 1 year of customer service

PREFERRED QUALIFICATIONS:

* 2 - 3 years customer service experience
* Bilingual a plus

Job
: Claims

Schedule
: Full-time

Job Type
: Regular

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