Job: Collections Specialist Job - 1658172A0

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Jobing Description

Collections Specialist-711265

Description
Capital One, a Fortune 500 company is seeking experienced call center representatives to collect on delinquent customers. Ideal candidate must demonstrate personal initiative in an effort to achieve high standards of performance.

Responsibilities:
- Make outbound collection calls
- Exhibit effective skip-tracing techniques when applicable
- Provide thorough and accurate documentation to accounts
- Maintain superior quality assurance results
- Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
- Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
- Updates account information and complete appropriate documentation.
- Perform account level research
-Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Ideal candidates must possess strong problem solving and negotiations skills, desire to exceed challenging goals, be self motivated and able to demonstrate personal initiative in a effort to achieve high standards of performance. Must be adaptable to change, flexible and demonstrate persuasive communication and organizational skills.

Offers competitive salary plus incentives for meeting/exceeding goals
Benefits start Day 1

Qualifications
Basic Qualifications:
- High School Diploma or GED or Equivalent Certification

Preferred Qualifications:
- 1 year experience in a Call Center environment
- 1 year of Collections experience
- 1 year of experience in Insurance total loss accounts
- 1 year experience in Sales
- Ability to work in a fast paced ever changing work environment
- Ability to effectively prioritize work and multi-task
- Superior communication skills
- Schedule flexibility
- Ability to manage constructive criticism in a positive manner

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB
J2W:LI

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No