Job: Customer Service Associate Job - 1440965A4

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Jobing Description

Customer Service Associate-704391

Description
The Customer Care servicing organization is an environment focused on providing Capital One Auto Finance customers with consistent high quality service experiences. The Customer Care team consists of fully empowered agents to assist in one call resolution by promoting a customer first culture!

This exciting servicing position offers an associate the opportunity to be part of a high quality servicing environment that is attentive to our Auto Finance customer needs. The main components of this position include, addressing account specific questions, providing a world class customer experience, and continuing to provide feedback on how to enhance and improve our customer and associate experiences.

Associates will be responsible for fielding inbound calls from customers, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting continued loyalty to Capital One.

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
- Passionate customer advocate
- Self-motivated
- Excellent tone, grammar, and verbal skills
- Exceptional listening, questioning and call control techniques
- Ability to learn in an ever changing environment
- Possess strong decision making ability and pay close attention to detail
- Ability to work under pressure and meet established standards
- Demonstrated ability to present information in a way that reflects positively upon the organization
- Ability to solve problems with multiple answers, choosing best fit for customer
- Professional demeanor
- Basic to advanced knowledge of the credit and/or auto finance industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

J2W:CB

J2W:LI

Job: Call Center and Customer Service
Primary Location: United States-Oklahoma-Tulsa-Tulsa (33001)
Schedule: Full-time
Travel: No

Job Posting:
Unposting Date: