Job: Customer Service Supervisor - Oklahoma City, OK

This posting has expired and is no longer available.

Browse Similar Jobs: Other/General

Jobing Description

Primary Responsibilities:

• Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team and its members


• Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT


• Coordinates work activities and cross functional projects with other supervisors, managers, departments, etc.


• Identifies and resolves operational problems using defined processes, expertise and judgment


• Provides coaching, feedback and professional development to team members, including formal corrective action


• Conducts annual performance reviews for team members


• Provides expertise and customer service support to members, customers, and/or providers


• Project Management


• Healthcare Industry experience


• Experience with Workforce Management tools such as IEX or Qfiniti

OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx.

Skills / Requirements

Requirements:

• HS diploma/GED


• 1+ year Pharmacy Benefit Management experience (PBM) required


• 3+ years of Call Center experience required


• MS Word and Excel required


• 1+ year of previous Supervisory or Team Lead experience required


• Must be able to work any shift between the hours of 6:00 a.m. - 11:00 p.m. Monday thru Saturday and holidays


• MS Publisher and PowerPoint experience a plus


• Problem solving skills/outlook preferred


• National Pharmacy Technician Certification helpful


• Bachelor's Degree preferred

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.