Job: Senior Casualty Supervisor

Jobing Description

Description:
- Senior Casualty Supervisor (110807)

Job Description

Senior Casualty Supervisor(

Job Number:
110807)

USA-OK-Oklahoma City Area-Oklahoma City

Work Locations
:
Oklahoma MSC (535A)
3100 Quail Springs Pkwy
Oklahoma City, 73134

Description

SENIOR CASUALTY SUPERVISOR

AAA is an award-winning employer with more than 100 years of service promoting safe and responsible transportation. We sell insurance, travel and automotive products in addition to our well-known Emergency Road Service and we lead the way as an advocate for alternative fuels and vehicles.

Essential Functions / Principal Responsibilities

* Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy
* Monitors workload and reviews claims to ensure quality processing
* Heavy Litigation oversight
* Ensures consistent and high quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.
* Oversees the investigation, Processing and conclusion of all claims
* Reviews files with adjuster for authority
* Performs Quality Assurance Reports (QARS)
* Works collaboratively with other departments on projects and offers assistance with expertise
* Manages the Casualty phone queue
* Participates in Committee Review Process (Medical Payment and authority )
* Oversees the use of internal and external resources to effectively manage costs
* Negotiates fee agreements with outside counsel
* Monitors Performance of inside and outside counsel with periodic in person audits and / or Allegient review
* Utilizes Allegient bill review for Law Firm and Adjuster QA review
* Periodically meets with defense counsel in person to discuss strategic initiatives and cost management strategies
* Conducts 30/60/90 day trial calendar review with staff
* Participates in Local and Main Office Loss Committee Review
* Arranges with manager to review complex and high exposure cases
* Prepares authority request for director level authority.
* Reports on status of extra contractual cases to Executive Committee and or B-Lit
* Keeps Manager apprised of Trial status
* Responsible for effective management of defense costs and firm billing arrangements including bill pay review software
* Periodically appears at proceedings for staff for staffing or training reasons
* Participates in Personnel activities in cooperation with the Manager and Human Resources
* Communicates and enforces administrative policies and operating procedures.
* Communicates changes in policy and procedures.
* Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations
* Recognizes employee achievement and counsels employee on performance issues

Company Claims Procedures

* Ensures compliance of company procedures and Department Of Insurance (DOI) regulations
* Responsible for insuring DOI and Customer complaints are resolved in a timely manner

Leadership Work

* Trains, coaches, mentors employees for their individual career development
* Monitors staff to support warm transfers

Qualifications

Required Qualifications:

* Minimum 3 years handling litigated and complex casualty claims.

Preferred Qualifications:

* Supervisory experience
* Valid Automobile Operator License
* BA/BS in business, Insurance or other related field
* AIC/ CPCU designation
* Licensing in multiple states
* Bilingual a plus

Job
: Claims

Schedule
: Full-time

Job Type
: Regular

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