Job: Technical Support Agent Bilingual (Spanish/English)

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Jobing Description

Join the Leader in the Call Center Business!
Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business to Consumer (B2C) sectors. If you are searching for a career with a growing company where you can make a difference, you ve found it! We re so much more than just a call center and we invite you to experience the difference!

Technical Support Agent Bilingual (Spanish/English)
This position is responsible for helping customers with trouble shooting problems, understanding warranties and policies, replacing products, setting up service appointments, and explaining repair procedures on products ranging from computers, printers, faxes to MP3 players.

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica s benefits program is a vital component of your total compensation package, providing a firm foundation for today and ensuring you and your family a healthier, brighter tomorrow.


Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.


D/V/F/M EOE

Skills / Requirements

Requirements

6 Months of previous Customer Service Experience.
Technical help desk experience a plus.


Bilingual applicants must be able to speak fluently in Spanish AND English.
You must have strong problem solving skills and willingness to help.
Qualified applicants will be able to pass an assessment test, criminal background check and drug screen.
A high school diploma or GED is required. Technical school certification a plus.


Preferred experience includes troubleshooting, diagnosing and resolving hardware and software problems.
You must possess a basic understanding of PC hardware and Windows operating systems, as well as, knowledge of small electronics (i.e. GPS, Bluetooth devices, etc.).
Weekends required.