Job: Technical Support Agent

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Jobing Description

Join a Leader in the Call Center Business - Join Alorica!
Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people.

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations.

Technical Support Agent

This position is responsible for helping customers with trouble shooting problems, understanding warranties and policies, replacing products, setting up service appointments, and explaining repair procedures on products ranging from computers, printers, faxes to MP3 players.

Alorica is proud to be a company that provides excellent customer service while providing an enjoyable and supportive environment for our employees.

Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.

D/V/F/M EOE

Skills / Requirements

Requirements

6 Months of previous Customer Service Experience.
Technical help desk experience a plus.


You must have strong problem solving skills and willingness to help.

Qualified applicants will be able to pass an assessment test, criminal background check and drug screen.

A high school diploma or GED is required. Technical school certification a plus.


Preferred experience includes troubleshooting, diagnosing and resolving hardware and software problems.

You must possess a basic understanding of PC hardware and Windows operating systems, as well as, knowledge of small electronics (i.e. GPS, Bluetooth devices, etc.).

Weekends required.