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Program Manager

at Alutiiq

Posted: 9/5/2019
Job Reference #: 3984
Keywords: operations

Job Description

Tracking Code
3984-183
Job Description

Summary/General Description of Job:

Responsible and accountable for the proper supervision, administration, execution, and oversight of the Civil Engineering (CE) Services contract facilities and infrastructure operations and maintenance (O&M) programs. Provides leadership and technical and professional direction and guidance to an in-house workforce through supervisors responsible for O&M functions in the areas of service call operations; work request management; work order allocation; self-help support services; facility maintenance and repair; infrastructure maintenance and repair; central plant operations and maintenance; pest management; demolition support services; and maintenance engineering services such as the recurring work program. Oversees and enforces performance executed through subcontracted services. Guides supervisors in work prioritization, implementing cost effective measures to work execution and in making decisions regarding work quality. Develops and implements processes, procedures and initiatives to effectively and successfully execute O&M contract requirements, monitor progress, enhance performance, and address and resolve performance deficiencies. Applies leadership principles to promote employee development, creative thinking, empowerment, and open communication.

Essential Duties & Job Functions:

  • Performs all necessary management functions in order to plan, implement, track, report, and deliver the required O&M services described in the Performance Work Statement (PWS).
  • Coordinates availability and application of resources for performance of all in-house work approved and authorized for accomplishment by the Tinker AFB (TAFB) Civil Engineer (CE) Operations Division.
  • Leverages resources and develops and employs engineering planning methods and techniques to accomplish installation-wide maintenance repair and minor construction work.
  • Directs shop activities through subordinate supervisors and sets the priorities for the entire O&M Department.
  • Conducts regular work control and scheduling meetings to ensure the effective execution of in-house work (direct scheduled work; work orders, operations, recurring maintenance).
  • Monitors all O&M work in progress and adjusts work and/or staff to meet variable workloads and/or changes in work and schedules which cannot be accurately predicted.
  • Reviews and approves proposed work schedules and assesses long and short-range work plans.
  • Provides technical and professional expertise, advice, and opinions on projects of significant depth and complexity.
  • Plans and formulates work plans, organizes tasks and reviews utility and maintenance data to determine efficiency and effectiveness and to ensure successful contract performance.
  • Recommends courses of action and alternatives to avoid problems in the contract.
  • Reviews plans and specifications for contractual and in-house maintenance, repair, and construction projects to ensure compatibility of the end product with available skills, commonality of components with other existing facilities, and accessibility for inspection and maintenance. Recommends design changes to avoid unnecessary maintenance and repair problems and uneconomical utilities consumption. Resolves complex, technical maintenance and repair problems associated with mechanical, civil, electrical, sanitation and structural disciplines.
  • Coordinates maintenance, repair, and new construction activities and schedules with on base organizations.
  • Advises TAFB CE of design, function and utilization problems pertaining to maintenance and utilities programs. Advises adjacent organizations of mutual maintenance/utility problems and, in conjunction with them, resolves problems to mutual benefit.
  • Initiates and approves subordinate requests for classification and recruitment action, interviews and makes selections to fill vacancies and reviews and approves subordinate selection. Exercises disciplinary control and endeavors to resolve formal and informal grievances. Ensures accomplishment of on-the-job as well as formal training. Keeps subordinates informed of company personnel programs and actively supports affirmative action objectives.
  • Selects or contributes significantly to the selection of subordinate supervisors. Hears group grievances and serious employee disciplinary cases (i.e., those proposing suspension and removal) and recommends approval or change to higher-level management. Recommends disciplinary action involving key employees. Recommends training requests, estimates and justifies resources needed to accomplish plans recommended for approval to higher-level management. Exercises position management responsibilities, assuring subordinate job descriptions are current and accurate and subordinate positions are designed and structured to ensure optimum efficiency, effectiveness, and economy.
  • Serves as a consultant to TAFB CE on complex problems critical to TAFB objectives, and briefs Commander’s and higher authorities as required, providing timely guidance relating to TAFB CE O&M.
  • Reviews and makes recommendations to engineering plans and specifications of new or proposed modifications to existing buildings, roads, and grounds, to determine whether existing operations, maintenance and repair capabilities are sufficient to accommodate intended operation in an economical and efficient manner.
  • Provides information to the Engineering Division on short and long-range contract maintenance and repair requirements.
  • Participates with other staff elements in and outside the organization (i.e., base activities and tenants) to assure integration of the CE Operations Division engineering mission with other related activities.
  • Ensures project goals/objectives and contract obligations are met, and sound business practices are appropriately and consistently applied.
  • Works on budget development, execution and reporting. Interfaces daily with O&M supervisors to ensure their respective departments are effectively and efficiently administered at or under approved budgets.
  • Oversees and monitors O&M related subcontracted services. Ensures services are performed in conformance with subcontract requirements.
  • Works closely with O&M supervisors and subcontractors in developing and implementing strategies, processes and initiatives within their respective department/area of services in order to achieve customer satisfaction and meet and/or exceed performance on contract Service Delivery Summary items (Performance Metrics).
  • Develops and maintains good working relationships with contract customers, subcontractors, and suppliers.
  • In conjunction/synchronization with the PM, establishes and administers local operating policies and procedures consistent with various TAFB CE and corporate policies, procedures, standards, requirements, and expectations. Develops and implements SOPs relating to O&M responsibilities.
  • Maintains a positive and energetic attitude in order to attract, retain, and develop competent and productive employees by giving proper direction, guidance, training, and counseling.
  • Ensures compliance with existing Union Collective Bargaining Agreements in the execution of contract requirements.
  • Reviews proposed department purchases, financial transactions and obligations and makes recommendations for approval or disapproval. Manages the operations budget and prioritizes requirements to balance funding and support to TAFB’s various missions. When mission impacts are unavoidable due to equipment failure, the incumbent conveys the scope, breadth and duration of mission impacts to customers.
  • Conducts employee performance evaluations; planning, assigning, and directing work; and disciplining employees; addressing employee complaints; and resolving personnel/task conflicts/problems.
  • Ensures a safe work environment for all employees free from Harassment, Intimidation, Retaliation, or Discrimination.
  • Makes recommendations to Management Staff regarding hiring and termination of project personnel in accordance with corporate policies and procedures and Union Collective Bargaining Agreements.
  • Responds to TAFB CE and Contracting (CONS) and corporate requests for information and data and prepares a variety of correspondence.
  • Ensures contract deliverables are accurately prepared and submitted timely and in accordance with contract requirements.
  • Develops recovery plans for activities not meeting contract or TAFB CE/CONS requirements and expectations.
  • Responsible for implementing and maintaining an effective vehicle and equipment management and maintenance program that ensures proper tracking of all company and Government provided assets, vehicle/equipment utilization, scheduling of maintenance functions, inspection of assets, etc.
  • Interacts with various TAFB CE offices and personnel as required in order to maintain effective communication exchange and positive relationships.
  • Actively participates and supports Health, Safety, and Environmental requirements/issues to ensure compliance with regulatory requirements and obligations specific to the contract.
  • Actively demonstrates safety management leadership and commitment by developing, implementing, monitoring, and improving initiatives focused on safety performance. Supports, develops and implements safety strategies and programs to reduce injuries and avoid losses.
  • Actively demonstrates quality control leadership and commitment by participation and improvement to the Quality Control Program.
  • Exercises sound business practices/methods and ensure all business activities are in compliance with all corporate policies/procedures and contract requirements; are carried out in a legal and ethical manner and in compliance with applicable laws and regulations; and are in accordance with good corporate safety practices.
  • Performs other duties as assigned by supervisor.

JOB REQUIREMENTS:

Mandatory

  • Ten (10) years of hands-on progressively responsible experience in facilities/infrastructure operations, maintenance and repair related work. Six (6) of which must have been in a management role leading a large multi-specialized workforce in the execution of facility/infrastructure operations, maintenance and repair work/systems (HVAC, electrical, plumbing, structural, mechanical, etc.). Experience must be current or within the last two years.
  • Proven experience leading, managing and directing a large (greater than 150 personnel) multi-specialized workforce (Electricians. Plumbers, HVAC, Equipment Operators, Laborers, etc.).
  • Proven management skills needed to manage resources, schedules and costs in a FFP environment.
  • Ability to obtain and maintain a U.S. Government National Agency Check clearance.
  • Good working knowledge of DoD or other Federal Government contracting, FAR, and related terms/regulations.
  • Sub-professional engineering knowledge and broad background in construction principles, methods and techniques.
  • Working knowledge or prior experience with U.S. Air Force Civil Engineering operations.
  • Knowledge of health, safety, and environmental requirements as outlined in applicable regulations, standards and/or technical orders.
  • Experience showing excellent written and oral communication skills to express ideas and ability to communicate at all levels in a diverse organization.
  • Experience showing excellent interpersonal skills to work well within a team environment with a customer-focused approach and aptitude for continuous improvement serving internal and external customers.
  • Experience showing outstanding organizational skills to ensure an efficient operation, meet deadlines and handle multiple high-level tasks.
  • Experience showing superb analytical and problem-solving skills to be able to analyze, interpret and apply information and procedures, and to be able to define problems, collect data, establish facts, and draw valid conclusions.
  • Experience demonstrating hands-on proficiency with personal computers and with MS Office Software Suite (Excel, Word, PowerPoint, Outlook).
  • Current valid state issued drivers license and good driving record in accordance with Alutiiq policies.
Required Skills
  • Ten (10) years of hands-on progressively responsible experience in facilities/infrastructure operations, maintenance and repair related work. Six (6) of which must have been in a management role leading a large multi-specialized workforce in the execution of facility/infrastructure operations, maintenance and repair work/systems (HVAC, electrical, plumbing, structural, mechanical, etc.). Experience must be current or within the last two years.
  • Proven experience leading, managing and directing a large (greater than 150 personnel) multi-specialized workforce (Electricians. Plumbers, HVAC, Equipment Operators, Laborers, etc.).
  • Proven management skills needed to manage resources, schedules and costs in a FFP environment.
  • Ability to obtain and maintain a U.S. Government National Agency Check clearance.
  • Good working knowledge of DoD or other Federal Government contracting, FAR, and related terms/regulations.
  • Sub-professional engineering knowledge and broad background in construction principles, methods and techniques.
  • Working knowledge or prior experience with U.S. Air Force Civil Engineering operations.
  • Knowledge of health, safety, and environmental requirements as outlined in applicable regulations, standards and/or technical orders.
  • Experience showing excellent written and oral communication skills to express ideas and ability to communicate at all levels in a diverse organization.
  • Experience showing excellent interpersonal skills to work well within a team environment with a customer-focused approach and aptitude for continuous improvement serving internal and external customers.
  • Experience showing outstanding organizational skills to ensure an efficient operation, meet deadlines and handle multiple high-level tasks.
  • Experience showing superb analytical and problem-solving skills to be able to analyze, interpret and apply information and procedures, and to be able to define problems, collect data, establish facts, and draw valid conclusions.
  • Experience demonstrating hands-on proficiency with personal computers and with MS Office Software Suite (Excel, Word, PowerPoint, Outlook).
  • Current valid state issued drivers license and good driving record in accordance with Alutiiq policies.

Preferred

  • Degree in engineering/science field, management, financial, or contracting.
  • Ten (10) plus years of progressively responsible experience in facilities maintenance and repair on a Department of Defense (DoD), U.S. Air Force Civil Engineer federal Government contract or operation.
  • Prior U.S. Air Force Civil Engineer Operations Flight Chief or Flight Superintendent.
  • Direct knowledge of and hands-on experience with unions and Collective Bargaining Agreements and U.S. Department of Labor employment law (regulations/terms and Fair Labor Standards Act).
  • Strong knowledge of U.S. Department of Labor regulations/terms (e.g., Davis-Bacon Act McNamara-O'Hara Service Contract Act and Fair Labor Standards Act).
Job Location
Tinker AFB, Oklahoma, United States
Position Type
Full-Time/Regular