American Fidelity Assurance Company
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Rep, Benefit Adjuster I - DL
at American Fidelity Assurance Company
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*To ensure that claims are processed consistently and properly, evaluate and process disability, life and cancer claims which require a high degree of analysis and judgment in accordance with Company policy terms, insurance law, coverage record and adjusting guidelines. *Provides appropriate verbal and/or written communication to internal and external Customers in a positive and knowledgeable manner to ensure a high standard of Customer Service. *Act as a direct contact and communicate with customers, employers and medical providers in a positive, knowledgeable and professional manner, providing them with direction and assistance in all facets of insurance coverage and needs.
•Bachelor's Degree from Four-Year University or equivalent business experience •1 to 3 Years of Experience •Prompt and reliable. •Basic understanding of medical terminology and physiology. •Possesses PC Windows-based software knowledge, including Intermediate proficiency in Microsoft Office applications, with the ability to train on new applications and work in a paperless environment. •10-key, calculator, and typing skills. •Knowledge of insurance claim processing and regulations preferred. •Knowledge of case management tools and ability to apply. •Good analytical skills. •Good communication skills, both verbal and written •Good interpersonal skills (Team orientation). •Ability to multi-task in a fast paced environment. •Ability to be flexible in work schedule, including a willingness to work overtime as needed. •Good judgment skills. •Organizational skills. •Professional attitude. •Dedicated to providing World-Class Customer Service