Army and Air Force Exchange Service

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SPVY CUSTOMER EXPERIENCE ASSOC, Customer Service Supervisor

at Army and Air Force Exchange Service

Posted: 10/17/2019
Job Reference #: 2490059

Job Description

Career Area
Retail Operations

Job Description
OVERSEES ASSOCIATES IN THE EXECUTION OF STRATEGIES TO DELIVER A TAILORED CUSTOMER EXPERIENCE WITHIN ASSIGNED DEPARTMENT(S). UTILIZES LEADERSHIP SKILLS TO EMPOWER ASSOCIATES TO CREATE A POSITIVE ENVIRONMENT THAT DRIVES THE CUSTOMER EXPERIENCE AND EXCHANGE BRAND LOYALTY.

Number of Positions Remaining
1

Vacancy Number
H-022794-2019

Additional Qualifications/Requirements
MUST HAVE OPEN AVAILABILITY FOR SUPERVISORY POSITIONS FOR AN AVERAGE OF 36-40 HOURS PER WEEK.

Must have a desire to lead a team with a drive for results and building a solid team to support a military environment.

Responsibilities
include, but are not limited to, processing returns, assisting customers with questions, processing Starcard payments, Western Union, accurately scanning purchased items at an
expedited pace in the front checkout of a large department store, engaging
customers with a genuine, personable approach, responding positively to
customer comments, cleaning and maintaining your workstation and
exemplifying professionalism, courtesy and expert customer service at all
times.



Physical duties include
repetitive movements, standing for long periods, bending, twisting, reaching
overhead, and lifting up to 20 lbs.



Job Title
SPVY CUSTOMER EXPERIENCE ASSOC, Customer Service Supervisor

Employment Category
Regular Full Time

Job Grade
2

Job Tier
1

Job Qualifications
COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE. DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor
Yes

Facility Name
TINKER MAIN STORE

Salary Minimum
$10.18

Salary Maximum
$13.00

Exchange Location
United States - Oklahoma - Tinker AFB